Account closure
Doctor Spins Close Account
Three ways to step back, from a quick cool off to a permanent closure. We walk through each option and what happens to your funds.
Cool off
Pause your account for 24 hours up to six weeks. Settings hold, funds stay in place.
Self exclusion
Block your account for six months to five years. Cannot be reversed during the term.
Permanent closure
Close fully and remove marketing. Balance is paid back to your verified method.
Talk to us
Live chat at any time, or email support@doctorspins.online for a written record.
How do I close my Doctor Spins account?
Open your account dashboard, choose Responsible Gambling and select Close Account. You can pick a cool off, a self exclusion period or a full permanent closure. The action takes effect immediately. If you have a balance, it is returned to your most recently verified payment method within one to three working days. If you would rather speak to someone first, our live chat is open every hour of the day and the team can complete the closure for you.
What is the difference between cool off and self exclusion?
Cool off is a short pause from 24 hours to six weeks. Your account is locked but your settings, balance and history are preserved, so you can come back exactly where you left off. Self exclusion is a longer break of six months to five years. The account is fully locked, marketing is removed and the exclusion cannot be reversed before the term ends. Self exclusion is the right tool when you need a strong break rather than a short pause.
What happens to my balance and bonuses?
Any cash balance is returned to your verified payment method. Active bonus balances and free spins are removed because they cannot be converted to cash without play. If you are mid wager on a welcome step, the bonus is voided and the deposit is paid back, so you do not lose your own money. Tournament entries that have not yet started are refunded as cash. Cash prizes already won remain yours.
Can I reopen later?
Yes for cool off and permanent closure that has not been requested as self exclusion. Send us an email from your registered address and we will reopen the account within two working days, with a fresh chat with our team to confirm you have considered the tools available. Self exclusion cannot be reversed before the chosen term ends. UK players who enrol with GamStop are also blocked from every UKGC licensed site for the chosen period.
Open dashboard
Log in and head to Responsible Gambling, then Close Account.
Pick a route
Choose cool off, self exclusion or permanent closure based on what you need.
Confirm
Read the summary and confirm. The change is applied straight away.
Receive your funds
Any cash balance lands back in your payment method within one to three working days.
Need to talk to a person first?
Take the step you need
Cool off, self exclude or close fully. Whichever route fits your situation.
Open dashboardHow do I decide between cool off, self exclusion and full closure?
Cool off suits a short reset when life has been busy and you want a break without making a long term decision. Self exclusion is the right call when you know you need a strong barrier between you and play for a meaningful stretch. Permanent closure is for accounts you no longer want at all, where you would rather the account simply be gone. The three sit on a spectrum from light pause to permanent removal, and there is no judgement attached to picking the strongest option first. If you want a clearer feel for the in-account responsible gambling tools first, that page covers each option in more detail.
What happens to your data after closure
UK gambling regulations require operators to retain certain account and transaction records for a minimum period after closure, usually five years from the last transaction. That data is held in secure storage and is not used for marketing. Marketing email and SMS stop on the same day the account closes. If you want to exercise your UK GDPR right to erasure, contact our data team at privacy@doctorspins.online and we will erase any data not covered by a retention obligation.
Reopening rules in plain English
A cool off account reopens automatically at the end of the chosen period. A permanently closed account can be reopened by sending an email from the registered address, and the team will reopen within two working days after a short conversation. A self excluded account cannot be reopened during the term under any circumstances. GamStop enrolment cannot be reversed early either, regardless of which UKGC site you contact. These rules exist to protect the player from a moment of weakness undoing a considered decision.
If closing the account is not enough
For some players, the urge to gamble outlives the closed account. If that sounds familiar, the free UK support directory lists every free service available, starting with the GamCare helpline on 0808 8020 133. Closing the account removes the immediate option to play but a conversation with a trained adviser addresses the underlying pattern. Both steps together are usually more effective than either on its own.